Shipping Policy

Last Updated: October 1, 2026

This Shipping Policy explains how Momi Mochi (“we,” “us,” or “our”) processes and ships orders placed through www.momimochi.com. By placing an order with us, you agree to the terms of this Shipping Policy.

1. Order Processing Time

Orders are typically processed within 1–4 days after payment confirmation. Orders ship from Hong Kong.

Processing time is the time required to verify payment, prepare your order, complete quality checks, pack the product, and hand the package to the shipping carrier. Processing time is separate from shipping transit time.

During holidays, promotional events, new product launches, or periods of high order volume, processing may take longer than usual. If there is a significant delay in processing your order, we will contact you using the email address or phone number provided at checkout.

2. Shipping Destinations

We ship to the United States and the United Kingdom. P.O. boxes and APO/FPO/DPO military addresses are not supported.

We may be unable to ship to certain addresses, including restricted areas, freight forwarding addresses, military addresses, P.O. boxes, remote areas, or locations not supported by our shipping carriers. If we cannot ship to your address, we will contact you to request an alternative address or cancel and refund the order where appropriate.

3. Shipping Rates and Methods

Shipping rates and available delivery methods are displayed at checkout before you place your order. Shipping costs may vary based on product type, order value, package weight, package dimensions, destination, and selected shipping method.

Orders are shipped by air.

For shipments to the United States, standard shipping transit time is estimated at 10–18 calendar days, after order processing.

Free shipping is available on orders of USD 300 or more.

United Kingdom Shipping: Shipping to the United Kingdom costs GBP 10, with free shipping on orders of USD 300 or more. Estimated transit time is 7–15 days after order processing. This estimate does not include order processing time. Import duties and taxes are included.

4. Estimated Delivery Time

Estimated delivery time includes order processing time plus carrier transit time. Delivery estimates are not guaranteed unless expressly stated at checkout.

Once your order has been handed to the carrier, delivery may be affected by carrier delays, weather, customs inspections, holidays, incorrect address information, natural disasters, labor disruptions, security events, or other circumstances outside our reasonable control.

5. Order Placement

You can place orders 24 hours a day.

Carrier transit estimates follow the carrier’s operating calendar.

6. Shipment Confirmation and Tracking

Within 3 business days after shipment, we send a shipment confirmation with tracking information, if tracking is available for your shipping method.

If you have not received your shipment confirmation within this period, please contact momimochi.offical@gmail.com.

7. Shipping Delays and Backorders

We make reasonable efforts to ship orders within the timeframe stated on our website, product pages, checkout page, or order confirmation.

If we cannot ship within the stated timeframe, we will notify you, provide a revised shipping estimate, and give you the option to consent to the delay or cancel for a refund. We obtain consent where required; if consent is not obtained as required, we cancel and promptly refund the unshipped merchandise in accordance with applicable law.

If no shipping timeframe is stated, we will have a reasonable basis to ship within 30 days after receipt of a properly completed order, or follow the required delay-consent and refund process.

8. Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout, including apartment number, suite number, unit number, ZIP code, phone number, and any delivery instructions.

We are not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate or incomplete address information provided by the customer.

If you notice an error in your shipping address, please contact us immediately at momimochi.offical@gmail.com. We cannot guarantee that we can change the shipping address after an order has been processed or shipped.

9. Failed Delivery, Refused Packages, and Returned Packages

If a package is returned to us due to an incorrect address, failed delivery attempt, refusal of delivery, or failure to collect the package, we may contact you to arrange reshipment.

Additional shipping fees may apply for reshipment. If you choose not to have the order reshipped, we may issue a refund for the product price, minus original shipping fees, return shipping fees, handling fees, or other costs permitted by law and our Return and Refund Policy.

10. Lost, Stolen, or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please first check your mailbox, front desk, parcel locker, building reception, neighbors, household members, and local carrier office.

Please contact momimochi.offical@gmail.com within 3 days after the marked delivery date if the package is missing. We will investigate with the carrier and assess the delivery evidence. This reporting request does not limit statutory rights.

If delivery cannot be established, we will provide an appropriate replacement or refund in accordance with applicable law. For theft after verified delivery, we will explain the available carrier or insurance claim options without prejudging the investigation.

11. Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or incorrect, contact momimochi.offical@gmail.com within 3 days of delivery. This reporting period does not exclude hidden defects or shorten applicable statutory rights.

Please include your order number, a description of the issue, photos or videos of the product, photos of the packaging, and any visible carrier damage. This helps us review the issue and provide a suitable solution.

We will offer an appropriate remedy under our Return & Refund Policy and applicable law. Store credit will not replace a legally required monetary refund without your agreement.

12. Split Shipments

Orders containing multiple items may be shipped separately due to inventory availability, package size, warehouse location, or carrier requirements. If your order is split into multiple shipments, you may receive more than one tracking number.

13. Order Production

Production begins after payment is confirmed. If we cannot meet a promised shipping timeframe, Section 7 applies.

14. Taxes, Duties, and Import Fees

For U.S. orders, applicable sales tax may be calculated and collected at checkout based on your shipping address and applicable law.

For shipments to the United States, import duties and taxes are included.

15. Shipping Restrictions

Certain products may be subject to shipping restrictions due to size, weight, material, destination, carrier rules, legal restrictions, or inventory limitations. We reserve the right to cancel and refund orders that cannot be shipped lawfully or safely.

16. Contact Us

If you have questions about shipping, delivery, tracking, or an order issue, please contact us:

Momi Mochi | Operated by Momi Mochi Limited

Email: momimochi.offical@gmail.com

Address: Hong Kong, China

Website: www.momimochi.com