Terms of Service

Last Updated: October 1, 2026

Welcome to Momi Mochi, operated by Momi Mochi Limited at www.momimochi.com. We sell jewelry to individual consumers in the United States through our Shopify-powered online store. These Terms govern your use of our website and purchases from us.

By accessing our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are using the website with the consent and supervision of a parent or legal guardian.

You may not use our products or website for any illegal or unauthorized purpose. You may not violate any applicable laws in your use of our website, including intellectual property laws, consumer protection laws, export laws, or data protection laws.

2. General Conditions

We reserve the right to refuse service to anyone for any lawful reason at any time. We may update, suspend, limit, or discontinue any part of the website or services without notice.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, services, product listings, images, descriptions, or other content without our prior written permission.

3. Accuracy, Completeness, and Timeliness of Information

We make reasonable efforts to provide accurate product information, pricing, availability, images, and descriptions. However, we do not guarantee that all information on the website is complete, current, or error-free.

Please review each product page for metal composition, plating, gemstone or pearl type, treatments, dimensions, sizing, and care instructions. Images may be enlarged to show detail. Screen settings may affect perceived color. Where disclosed, natural materials may vary in color, shape, inclusions, or texture; such variation does not excuse a materially inaccurate description or a defective item.

4. Products, Availability, and Pricing

Jewelry is intended for decorative wear. Check measurements before ordering and follow the care instructions at https://momimochi.com/pages/care. If you have a known metal sensitivity, review the listed materials and contact us before purchase. Crystal or gemstone symbolism is not a promise of medical or therapeutic benefits. We do not offer an additional commercial warranty. Your statutory rights remain unaffected.

Product availability is subject to change without notice. We reserve the right to limit the quantities of any products we offer and to discontinue products at any time.

Prices are listed in USD unless otherwise stated. Prices, promotions, discounts, and shipping fees may change without notice before an order is placed.

We reserve the right to correct pricing errors, typographical errors, inaccuracies, or omissions. If an error affects an order you have placed, we may contact you for instructions, cancel the order, or issue a refund where appropriate.

5. Orders, Payment, and Billing Information

When you place an order, you agree to provide current, complete, and accurate billing, shipping, and contact information. You are responsible for ensuring that your order details are correct before submitting your order.

All payments are processed through secure third-party payment providers. We do not directly store your full credit card number or full payment credentials.

We reserve the right to refuse, cancel, or limit any order for reasons including suspected fraud, unauthorized activity, payment issues, inventory unavailability, pricing errors, shipping restrictions, or violation of these Terms.

6. Shipping, Delivery, and Risk of Loss

Shipping and delivery are governed by our Shipping Policy, which is incorporated into these Terms by reference.

Delivery estimates are not guaranteed unless expressly stated. We are not responsible for delays caused by carriers, customs, weather, incorrect shipping information, natural disasters, labor disruptions, security events, or other circumstances outside our reasonable control.

If a package is lost or arrives damaged, contact us so we can investigate and provide an appropriate remedy under our Shipping Policy and applicable law. Handover to a carrier does not by itself waive your rights concerning non-delivery.

7. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our Return and Refund Policy. Please review that policy before making a purchase.

Refunds of shipping charges and other fees follow the specific terms of our Return & Refund Policy at https://momimochi.com/policies/refund-policy, subject to applicable law.

8. Promotions, Discount Codes, and Gift Cards

Promotions, discount codes, coupons, and offers are subject to the specific terms stated at the time of the offer. Unless otherwise stated, promotions cannot be combined, applied retroactively, exchanged for cash, or transferred.

We reserve the right to modify, suspend, cancel, or refuse any promotion, discount, or offer where we believe there has been misuse, fraud, error, or violation of applicable terms.

9. Account Registration

You may be able to create an account on our website. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to notify us promptly if you believe your account has been accessed without authorization. We are not liable for losses caused by your failure to protect your account information.

10. User Content, Reviews, and Feedback

If you submit reviews, photos, comments, feedback, suggestions, or other content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, translate, distribute, and display that content in connection with our business, website, marketing, and social media, to the extent permitted by law.

You are responsible for the content you submit. You agree not to submit content that is unlawful, abusive, misleading, defamatory, infringing, obscene, spam, or otherwise inappropriate.

We may remove unlawful, fraudulent, abusive, irrelevant, or infringing content. We do not prohibit or suppress honest reviews merely because they are negative.

11. Intellectual Property

All website content, including text, images, graphics, logos, product descriptions, videos, design elements, trademarks, and other materials, is owned by or licensed to Momi Mochi and is protected by applicable intellectual property laws.

You may not copy, modify, distribute, display, reproduce, or commercially exploit our website content without our prior written consent.

12. Third-Party Tools and Links

Our website may include links to third-party websites, apps, payment providers, shipping carriers, social media platforms, or other services. These third parties are independent from us and may have their own terms and privacy policies.

We are not responsible for third-party websites, tools, services, content, policies, security, or practices. Your use of third-party services is at your own risk.

13. Prohibited Uses

You agree not to use the website or services for any unlawful, abusive, harmful, or unauthorized purpose, including but not limited to:

· Violating any applicable law, regulation, or third-party right;

· Submitting false, misleading, or fraudulent information;

· Uploading malware, viruses, or harmful code;

· Scraping, crawling, copying, or harvesting website data without permission;

· Interfering with website security, operation, or performance;

· Impersonating another person or entity;

· Using the website to send spam, phishing, or deceptive communications;

· Attempting to gain unauthorized access to our systems, accounts, or data.

14. Disclaimer of Warranties

Our website is provided on an “as available” basis to the extent permitted by law. Nothing in these Terms excludes applicable product warranties, express product descriptions, or consumer remedies that cannot lawfully be excluded. Any separate written warranty remains subject to its terms and applicable law.

We do not guarantee that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components. We do not warrant that the results obtained from using the website or products will meet your expectations.

15. Limitation of Liability

To the fullest extent permitted by law, Momi Mochi, its owners, employees, contractors, service providers, affiliates, and partners shall not be liable for any indirect, incidental, punitive, special, consequential, or exemplary damages arising from your use of the website, products, or services.

Any limitation of liability applies only where lawful and does not limit liability for fraud, willful misconduct, injury where liability cannot be limited, or non-waivable consumer rights.

16. Indemnification

You agree to indemnify, defend, and hold harmless Momi Mochi, its owners, employees, contractors, service providers, affiliates, and partners from any claim, demand, liability, loss, damage, or expense, including reasonable attorneys’ fees, arising out of your violation of these Terms, your misuse of the website, your submitted content, or your violation of any law or third-party right.

17. Governing Law

These Terms and any dispute arising from your use of the website or purchase of products shall be governed by the laws of Hong Kong SAR, China, without regard to conflict of law principles, unless otherwise required by applicable consumer protection laws.

18. Dispute Resolution

Please contact momimochi.offical@gmail.com so we can try to resolve a dispute informally. This does not prevent you from exercising legal rights or filing a timely claim.

19. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.

20. Termination

We may suspend or terminate your access to the website or services if we believe you have violated these Terms, engaged in fraudulent or abusive conduct, or created legal, security, or operational risk.

21. Changes to These Terms

We may update these Terms by posting a revised date and providing any notice required by law. Changes apply prospectively and do not retroactively reduce rights relating to an existing order.

22. Contact Information

If you have any questions about these Terms, please contact us:

Momi Mochi | Operated by Momi Mochi Limited

Email: momimochi.offical@gmail.com

Address: Hong Kong, China